Walt Herd is the Tech/Customer Service Director for the Concordia University Irvine Master of Arts in Coaching and Athletic Administration program where he is responsible for technical training, development and assistance for the MCAA Program faculty, staff and students. He serves as technical liaison for all MCAA Program activities, helping utilize Blackboard and other technologies to their fullest extent. Walt has been at Concordia Irvine for over 6 years. His good reputation for service to faculty, staff and students precedes him in his position with MCAA. Prior to Concordia, Walt has worked with IBM, ITT and Ingram Micro (technology distributor) among others. At Ingram, Walt prepared the concept, development and execution of a world class web application to assist customers and company associates with their marketing needs. He also created the first web site for the City of Carlsbad library way back in the beginning of the Internet world. These experiences will serve him well to collaborate with faculty, staff and students in their online experience in the MCAA program. Walt grew up in New York and gradually worked his way to the West Coast after going to college at Denver University with a short one year diversion to the University of Hawaii. He has a BA from the University of Arizona and did post grad work at Arizona State University. Walt has two daughters and 5 grandchildren. His son-in-law, Jeff Held, PhD, is a professor in the CUI music department.