Rights and Responsibilities

Patient Rights and Responsibilities

All of our patients and clients have the right to privacy and confidentiality. As a consumer, you have the responsibility to be honest and direct in a courteous fashion about everything that relates to your needs for health services. Exceptions are determined by California and Federal law, which directs us to report if you or someone else is in imminent danger or if a minor or impaired person is being abused.

Patient Rights

• You will be treated with respect, dignity, and without discrimination.
• You have the right to privacy—in examinations, records, and communication.
• You will receive clear and complete information to make informed decisions, including refusing treatment.
• You have the right to participate in care planning.
• You may file a complaint confidentially, without affecting your care.

Patient Responsibilities

• Provide accurate health and insurance information.
• Respect staff, other patients, and facility property.
• Follow the treatment plan or inform your provider if unable.
• Understand that charges must be paid at the time of service and discuss financial concerns upfront.
• Keep or cancel appointments with at least 24‑hour notice.
• Follow facility rules (e.g., visitor, smoking), and handle billing matters promptly.

Remember

Being a good health care consumer does not mean being a silent partner.

• When you have questions - ASK
• When you have problems - SPEAK UP
• When you like what happens - EXPRESS YOUR APPRECIATION 

If you feel your rights have not been respected, or wish to file a complaint, compliment, or suggestion, you can contact either:

• Associate Dean of Student Wellness at (949) 214-3105
• Dean of Students at (949) 214-3057