Distance Learning Complaint Process for Out of State Students
Concordia University desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of California while attending Concordia through electronically delivered classes who desire to resolve a grievance should contact the appropriate office (Bursar's Office, Financial Aid Office, Student Affairs, etc.) However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies. Concordia University is accredited by the Western Association of Schools and Colleges (WASC) (Western Association of Schools and Colleges)
Alabama
Alabama Commission on Higher Education
Student Complaint Form
(334) 242-1998 (334) 242-0268
Alaska
Alaska Commission on Postsecondary Education
http://akadvantage.alaska.gov/
(907) 465-2962 (907) 465-5316
Arizona
Arizona State Board for Private Post-secondary Education
Student Grievance Procedure
(602) 542-5709 (602) 542-1253
Arkansas
Arkansas Department of Higher Education
Student Grievance Procedure
(501) 371-2000
Colorado
Colorado Department of Higher Education
Student Grievance Procedure
(303) 866-2723 (303) 866-4266
Connecticut
Connecticut Board of Regents for Higher Education
Student Complaint Process
(860)947-1801
Delaware
Delaware Department of Education
www.doe.k12.de.us
(302) 735-4000 (302) 739-4654
Florida
Florida Department of Education
Student Grievance Procedure
(850) 245-0505 (850) 245-9667
Idaho
Idaho Board of Education
Student Grievance Procedure
(208) 334-2270 (208) 334-2632
Illinois
Illinois Board of Higher Education
https://www.ibhe.org/
(217) 782-2551 (217) 782-8548
Iowa
Iowa College Student Aid Commission
Student Complaint Form
(515) 725-3400 (515) 725-3401
Concordia University Irvine is registered by the Iowa College Student Aid Commission to offer distance education programs to Iowans and conduct distance education related activities in Iowa.
Kansas
Board of Regents
Student Complaint Form
(785) 296-4917 (785) 296-7052
Kentucky
Kentucky Council on Post-secondary Education
Consumer Complaint Form
(502) 573-1555 (502) 573-1535
Louisiana
Louisiana Board of Regents
Student Grievance Procedure
(225) 342-4253 (225) 342-9318
Maine
Maine Department of Education
www.maine.gov/education
(207) 624-6600 (207) 624-6700
Maryland
Maryland Attorney General, Consumer Protection Division
Student Grievance Procedure
(410) 528-8662 (888) 743-0823 (toll free)
Concordia University is registered with the Maryland Higher Education Commission to offer online education.
Massachusetts
Massachusetts Board of Higher Education
Student Grievance Procedure
(617) 994-6950 (617) 727-0955
Michigan
Michigan Department of Energy, Labor & Economic Growth
Michigan Department of Education
(517) 373-1820 (517) 373-2129
Minnesota
Minnesota Office of Higher Education
Student Grievance Procedure
(651) 642-0567 (651) 642-0675
Concordia University Irvine, is registered with the Minnesota Office of Higher Education pursuant to Minnesota Statutes sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
www.ohe.state.mn.us
(651) 642-0567
Mississippi
Mississippi Commission on College Accreditation
www.ihl.state.ms.us/mcca
(601) 432-6198 (601) 432-6225
Missouri
Missouri Department of Higher Education
Student Grievance Procedure
(573) 751-2361 (573) 751-6635
Montana
Montana University System, Montana Board of Regents
http://mus.edu/board
(406) 444-6570
Nebraska
Nebraska Coordinating Commission for Post-secondary Education
Student Complaint Procedure
(402) 471-2847 (402) 471-2886
Nevada
Nevada Commission on Post-secondary Education
Student Grievance Procedure
(702) 486-7330 (702) 486-7340
New Hampshire
New Hampshire Post-secondary Education Commission
Student Grievance Procedure
(603) 271-3494
New Jersey
New Jersey Commission of Higher Education
Student Grievance Procedure
(609) 588-3226
New Mexico
New Mexico Higher Education Department
Student Grievance Procedure
(505) 476-8400 (505) 476-8453
North Carolina
North Carolina Community College System, Office of Proprietary School Services
Student Grievance Procedure
(919) 807-7146 (919) 807-7164
North Dakota
North Dakota State Board for Career and Technical Education
www.nd.gov/cte
(701) 328-3180 (701) 328-1255
Ohio
Ohio State Board of Career Colleges and Schools
Student Grievance Procedure
(614) 466-2752 (614) 466-2219
Oklahoma
Oklahoma State Regents for Higher Education
www.okhighered.org
(405) 225-9100
Oklahoma Department of Education - Private and Career Schools Office
Student Grievance Procedure
(503) 947-5600 (503) 378-5156
Pennsylvania
Pennsylvania Department of Education, Division of Program Services
Student Grievance Procedure
(717) 783-6137 (717) 783-6139
Puerto Rico
Puerto Rico Council on Higher Education
http://www.ce.pr.gov/
(787) 641-7100 (787) 641-2573
South Carolina
South Carolina Commission on Higher Education
Student Grievance Procedure
(803) 737-2260 (803) 737-2297
South Dakota
South Dakota Board of Regents
Student Grievance Procedure
(803) 737-2260 (803) 737-2297
Tennessee
Tennessee Higher Education Commission
http://www.tn.gov/thec
(615) 741-3605 (615) 741-62307
Texas
Texas Higher Education Coordinating Board
www.thecb.state.tx.us
(512) 427-6101
Utah
Utah Division of Consumer Protection
Student Grievance Procedure
(801) 530-6601 (801) 530-6001
Vermont
Vermont State Board of Education
education.vermont.gov/index.htm
(802) 828-3135
Washington
Washington Higher Education Coordinating Board
Washington Student Achievement Council
(360) 753-7869
Washington DC
Washington DC – Education Licensure Commission
Student Grievance Procedure
(202) 442-4343 (202) 442-4465
West Virginia
West Virginia Higher Education Policy Commission
Student Grievance Procedure
(304) 558-4016
Wisconsin
Wisconsin Educational Approval Board
canderson@hepc.wvnet.edu (email)
(608) 266-1996 (608) 264-8477
Wyoming
Wyoming Department of Education
edu.wyoming.gov
(307) 777-5712