WCOnline FAQ Page

1. Go to the Academic Coaching Center’s online scheduling website
2. If this is your first time using the online scheduling system, select Register for an account above the login boxes

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3. Fill out the registration form (use your Concordia email address) and click complete registration.
4. Log in to the system using your Concordia email address and the password you just created.
5. Select a schedule from the drop-down menu at the top of the page.

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6. Once the schedule appears, select a class from the Limit to: … drop-down menu.

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7. Select a date and time for your appointment. Click on the appointment box you'd like. Available times are in white (for core and subject coaching, up to 3 students can sign up for one appointment slot).
8. Fill out the appointment form and click create appointment.
9. You should receive an email that confirms your appointment date and time.

1. Check that the box you are selecting is colored white.
2. Check for open windows that have popped up behind your main browser window.
3. Refresh your browser and try again.

• To change password: Click the down arrow beside where it says “Welcome, [your name]” and select Update Profile & Email Options.

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• To reset password: If you have forgotten your password, select Reset your password on the main log in page.

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1. Make sure you select the correct schedule from the drop-down menu at the top of the online scheduling system.
   
2. Once the correct schedule appears, select the class you are looking for from the Limit to: … drop-down menu.

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1. Log into the Academic Coaching Center’s online scheduling system and go to the appropriate schedule based on the subject area of your appointment.
2. Select the date of your appointment from the small calendar at the top of the schedule.
3. Select and open your appointment (your appointment should appear in yellow).
4. At the bottom of the appointment form, select edit appointment and make your desired changes. OR, to cancel, select cancel appointment at the bottom of the appointment form.

If you cancel the appointment within 3 hours of the start time, it is considered a late cancelation and is automatically marked as a no-show.

• If you have three appointments marked as No Shows (no cancelation or notice that you will miss your appointment), then your account is automatically disabled and you must contact the director of the center to request that your access be renewed.
• If you cancel an appointment within 3 hours of the start time, it is considered a Late Cancelation and is automatically marked as a No-Show.
• If you need to cancel an appointment, we ask that you do so 24 hours prior to the appointment start time. This allows other students to reserve that time slot and the academic coach to direct their time accordingly.