By constantly examining the way users move through pages (web traffic analysis) we keep a pulse on the website. We then ask questions: "Are people finding what they need without difficulty?" "Is content accurate?" "Is text readable?" "Are features consistent with the users' expectations?"
Keeping in mind that answers change as users change, we creatively meet the user in the moment.
Trends and Market
The landscape of the internet changes dramatically and quickly. Twenty years ago websites were virtually nonexistent. Now they are the most common way of accessing information. Delivery systems, coding platforms, and the language of the web change dramatically every few years. As a result, we are constantly studying and researching the art and science of websites. And the study isn't simply for fun, it's about keeping Concordia University Irvine relevant and connecting with users in the most powerful way possible. Anything short of that and users will begin making negative judgments.
The Heart of Concordia
Staff, faculty, administration, alumni, and students are the heart of Concordia. Our goal is to feature the heart strongly and positively in light of the University's mission and beliefs.
We ask you to contribute to your department pages by submitting tickets to our Web Help Desk. Most tickets are handled within 1 to 3 business days. Larger pieces of work will be deemed "projects" and go through a planning and scheduling process.
Please fill out our survey if you have comments.