Frequently Asked Questions
Find answers to common questions about your student bill, including payments, refunds, fees, and account access. For additional support, contact the Bursar’s Office.
How do I make payment?
- Log in to your student bill at MyRecords. Under the Student Section select MyStudentBill.
- Once logged in, you will be re-directed to Transact. CUI’s online payment provider
- From the overview section scroll down to Make-Payment (bottom right).
How may I give access to a third party to pay on my behalf?
- Log in to your student bill at MyRecords.
- Under the Student Section select MyStudentBill (redirected to Transact-online billing system).
- Under the Overview Section, select My Account (top left).
- Under My Account, select “Payers.”
Where do I go to see a breakdown of my registration fees?
- Log in to your student bill at MyRecords.
- Under the Student Section select MyStudentBill (redirected to Transact-online billing system).
- Under the Overview Section, select Activity Details (left menu).
- Only current semester data is available. For past semesters, email [email protected] (you must email from your CUI email address)
- Additional tuition and fees information can be found at Tuition and Fees page.
How do I enroll in a semester payment plan?
- Log in to your student bill at cui.edu/myrecords. Under the Student Section select MyStudentBill
- Once logged in, from the overview section scroll down Payment Plans section.
- You will see the plans on the left-hand side
- Type in your semester tuition in the Plan Amount.
- Contact [email protected] for further assistance.
When is my semester balance due?
- Go to Tuition and Fees. Due dates can be found there,
- Email [email protected] for questions.
Does CUI accept wire payments for student billing (international and domestic)?
- Wire payments are accepted. Email [email protected] for wire information.
Does CUI Credit/Debit cards?
- No, CA does not permit institutions of higher learning to pass the merchant fee to students.
Text Books
Students are permitted to charge textbooks and required course materials to their student accounts. New students will automatically receive all necessary materials by the first day of class. Returning students have the option to participate in the auto-delivery program or order books individually. Students have seven days from the start of class to return any books for any reason for a full refund.
- You can opt out of Slingshot book service
- Log in at cui.slingshotedu.com with your school credentials.
- Navigate to the “my account” tab
- Select the “opt out” preference from the list
- All book charges appeals must be submitted in writing at [email protected]
Mandatory Fees
- Class Fees
- New Student Orientation Fee
- Student Student Success Fee
- Graduation fees
How do I access my 1098-T form?
- Log in to your MyRecords.
- Under the Student Section select 1098T
- Contact [email protected] for further assistance.
Can I pay with a personal check? How?
Yes, CUI accepts personal checks, cashiers checks and money orders. Please make checks payable to: Concordia University Irvine and include the student’s name and student ID# in the note section.
Checks can be mailed to:
Concordia University Irvine
C/O Bursar’s Office
1530 Concordia West
Irvine CA 92612-3203
Bursar’s Office Drop Box:
Location: North Grimm Hall Bldg., 1st Floor, Bursar/Registrar entrance.
- Check, Cashier’s Check, or Money Order payments only.
- Please include student ID# on the memo line of the check.
- Do not put cash, Registrar or Financial Aid documents in the drop box.
Can I make payments in person?
- Yes, personal checks, cashier’s checks, cash and money orders can be walked-in at the Bursar’s Office in North Grimm Hall’s 1st floor.
I just withdrew from CUI but I’ve already paid my fees. How will I receive my refund?
When the various departments have reconciled your account, your refund will automatically be disbursed by either Direct Deposit or via a check in the mail. That process can take approximately 4 weeks. To enroll in direct deposit, go to MyRecords and complete the form under the student section.
Can I pre-pay for my tuition for the entire academic year?
- Yes, CUI assesses all fees (registration and housing, etc.) by term for the academic year.
- Consult with your tax adviser for prepayment 1098T questions.
How do I send money from a 529 or college savings account?
Contact the 529 Plan Administrator when the registration/housing fees have been assessed and request a withdrawal from your plan. Ask your plan administrator if a digital distribution option is available. If so, have them send the funds electronically to CUI. If a digital option is not available, physical checks should be made payable to Concordia University Irvine referencing the student’s name and student ID#.
Payment must be received on or before the fee deadline.
Mail Checks to:
Concordia University Irvine
C/O Bursar’s Office
1530 Concordia West
Irvine CA 92612-3203
I dropped the lab for this semester, do I still have to pay the lab fee?
- If you officially dropped the lab after the 2nd week of classes, then yes, you do have to pay the fee.
CUI mailed me a refund to an address I’m not at and I never received it. What can I do to get that?
The first step is to correct your address. Address updates should be done via the CUI Registrar’s office. If you are a current student, you may update your contact information by emailing [email protected] from your CUI email address.
The second step is to send an email to [email protected] and request a stop payment and reissue of the check.
How come my Parent Plus loan disbursement wasn’t sent electronically?
Parent Plus loan disbursements will Always be mailed to the parent that took them out As a Parent loan disbursement, they don’t follow the same disbursement rules as any other refund.
There’s a financial hold on my account. How can I get that lifted?
Once the current semester balance is paid, it can take up to 30 minutes for the Bursar hold to be removed. Please contact [email protected] for assistance. We can review your account, interpret the hold type and guide you to the correct office to have it lifted, if we can’t lift it ourselves.
How do I update my address?
Address updates should be done via the Registrar’s office. Click here to access the Address Change Form. You may view your contact information in MyRecords by clicking on “General” and then “Personal Information.”
Will a Third-Party Sponsor’s overpayment be refunded to the student or student’s bank account?
All Third-Party Sponsorship overpayments are refunded back to the Third-Party Sponsor that made the payment on behalf of the student. A student never receives a refund if a Third-Party Sponsor sends too much money on behalf of the student.
What are CUI Student Success/Service Fee?
At CU Irvine, campus-based fees are part of the overall cost of attendance and are required of all students. These fees support various campus services and facilities. Significant expansion of online wellness and counseling services, greater online career support services, and strengthened online writing and library services. These fees are assessed each semester and are separate from tuition.
What makes up the total cost of attendance at CU Irvine?
The total cost of attendance includes tuition, campus-based fees, and other expenses such as housing, food, health services, and books.
How often are student bills sent? They are emailed monthly.
- For your privacy, bills are password protected.
- The password is the full Student ID including the capital “E” and leading “0’s.”
- The password is case sensitive, so be sure to use a capital “E.”
How are privately funded scholarships paid (i.e. CNH District, LCMS)?
They are applied to your bill after the university receives the check from the agency/donor. You may want to contact your donor and inform them you have received your CUI Bill and ask if they need additional information before submitting the scholarship check. Allow 7-10 days after the donor mails the check for the funds to appear on your bill. You may remit payment minus the scholarship, but you must email [email protected] so your account is noted. This is important to avoid bursar holds and late fees.
How are departmental scholarships paid (i.e., Music, Athletic Scholarships)?
They are posted when the Financial Aid Office receives the information from the department. Please check with your department to see when they will be submitting the information to the Financial Aid Office.
Cal Grant Recipients: Estimated Cal Grants will not show on your bill until July. Cal Grants are estimated until the California Student Aid Commission confirms your eligibility. Please email [email protected] for Cal Grant information. If you are a Cal Grant recipient, you can take your award into account when determining your balance due.
Why do I not see my Alumni, Smart Alliance or Grad Lutheran Discount on my student bill?
Student discounts are applied at least one week before the start of the semester.
Parking Permits and Meal Block Plans:
- Please pay these charges separately through your student bill under the shopping cart section. Pay 24 to 48 hours after your tuition payment, to avoid billing confusion.
Music Private Lessons:
Music lesson surcharges are assessed after census, which is the third week of classes. A separate bill will be sent.
Resident Assistants (RAs):
- Please email [email protected] for information about meal credits.
Last updated: November 2025
Get in Touch
Contact the Bursar’s Office for billing and payment support.
Bursar’s Office
North Grimm Hall, 1st Floor
1530 Concordia West
Irvine, CA 92612-3203
Phone: (949) 214-3075
Email: [email protected]
Fax: (949) 214-3073
Summer Hours: Mon – Thu: 8:00 a.m. – 4:30 p.m. – Fri: 8:00 a.m. – Noon.
Fall and Spring Hours: Mon – Fri: 8:00 a.m. – 4:30 p.m.