FAQ's

1. When is the Wellness Center open?

The Wellness Center is open Monday through Thursday from 9:00 am – 4:00 pm and 1:00 p.m. - 4:00 p.m. and Friday from 9:00 a.m. - 12:00 p.m. when classes are in session during the fall and spring semesters.

The Wellness Center is located on the first floor of the Student Union building (next to the mail room).

2. Do I need an appointment to see the nurse practitioner or counselor?

The Health Center operates on a walk-in basis. This means that occasionally you will need to wait for service.

Appointments are recommended to see the counselor. You may call ext. 3102 or stop by the Wellness Center to make an appointment.

3. Is there a charge for an office visit with the nurse or counselor?

Health Services: There is no charge for an office visit for full-time undergraduate students as this is part of their Student Services fee. There is a fee of $25.00 for medical office visits for part-time and graduate students. Office visits in the Health Center are not billed to health insurance. Prescriptive medications and injections and may be paid by cash or check at time of service.

Counseling Services: There is a $10 fee for a counseling session for full-time undergraduate students. There is a fee of $25.00 per counseling session for part-time and graduate students. Counseling sessions are not billed to health insurance.

4. Can I get medication at the Health Center?

The Nurse Practitioner is educated and trained to assess many different medical conditions. When indicated, she will dispense the appropriate medications.

The Health Center has free samples of decongestants, cough medications, throat lozenges, acetaminophen, ibuprofen,and other medications for common illnesses and injuries. Antibiotics may be purchased for approximately $10.00 for a typical course.

5. What if I did not purchase the school insurance?

All students can access the Wellness Center, whether you purchased the school insurance or not. Health insurance is not needed for care given at the Health Center. The student handles all health insurance matters directly with their insurance company for off-campus medical care. It is recommended that all students understand their insurance availability within Orange County. There are many types of insurance policies and it is the student's responsibility to understand their coverage.

6. What do I do if the nurse is not here?

If you have an emergency situation contact Security and/or call 9-1-1 depending on the severity of the emergency. Information on community resources, local hospitals and walk-in clinics are available on the Urgent Care and Hospitals page.

If you have the university insurance (Kaiser) coverage, you may call the 24/7 Nurse Advise Line @ 888-576-6225 for non-emergency concerns.